11/11/2022 0 Comments Whats the magic word![]() ![]() He decided to ask his restaurant owners, team members, and even his corporate staff to respond with “my pleasure” whenever someone said thank you. One of Cathy’s simplest expressions of love has become a memorable part of the Chick-fil-A® experience: “My pleasure.”Ĭathy was visiting a high-end hotel, and when he thanked an employee, the man helping him replied genuinely, “My pleasure.” Cathy felt his sincerity, and the memory of the man’s smile and those two little words stayed with him for several days. The founder of Chick-fil-A® was Truett Cathy and here is the backstory on “my pleasure” from their “The Chicken Wire” blog – Humble Beginnings – How Truett Cathy’s Love for Customers Grew from a Coke and a Smile. As a mother of two teenage boys, I think I would fall over if my boys ever said that! One of the things that stood out to me the most was the young man answering my “thank you” with “ my pleasure”. Analysts have said that customer service is the key to Chick-fil-A®’s success. While small pleasantries are easy to dismiss, these little things play a key role in their success. ![]() Their employees were credited for saying ‘ please’ and ‘ thank you’ the most and also, get this,….smiling at customers. According to QSR Magazine, the chicken chain is statistically the most polite chain in the restaurant business. ![]() I now have added a few more books to my “need to read” list.Ĭhick-fil-A® is beating the competition by re-training workers to say ‘ please’, ‘ thank you’ and ‘ my pleasure’. Turns out the founder has written several books about his recipe for success, inspiring more people, how it’s easier to succeed than to fail, and more. Thinking back to my positive Chick-fil-A® experience, I wanted to learn more about the company. They have a powerful ability to create positive interactions, so we all should look for opportunities to use them daily. No matter your age these essential words are effortless to say and convey a sincerity to others. I think we need a reminder that, as with any skill, we need to practice our “magic words”. Why don’t we use them as adults? I don’t think, as some would argue, that society on a whole is on a downward spiral. So, why is something that was so engrained in our early vocabulary so quickly forgotten? “Magic words” are not just for children. It didn’t take too long before I remembered to say them all the time. Let’s also not forget about ‘ you’re welcome’ and ‘ excuse me’. Remember the “magic words”? Growing up, my mother would always ask me “what is the magic word?” Of course, it was either ‘ please’, ‘ thank you’ or ‘ sorry’. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |